Rights and Responsibilities

1

Whilst under the care of The Riverina Cancer Care Centre and its staff, each patient has the right to expect:

  • Care related to individual needs during their time at the facility
  • Appropriate information about their state of health and available treatments
  • A safe and secure environment
  • Privacy - please refer to the Privacy Policy
  • Respect for cultural and religious practices
  • Dignified, respectful and non-exploitive care from staff
  • Freedom of speech
  • Information about their health care and related costs
  • A second medical opinion
  • Control over their own body and health as well as the right to refuse treatment
  • Right to make a complaint and to have it actioned

In turn, each patient has the responsibility to:

  • Respect the rights of fellow patients
  • Respect the rights of staff
  • Inform the Medical practitioner, as far as they are able, about their relevant medical history and their current health and their response/effects of treatment. That is, we can't help you if you don't tell us.

2017 Quality Statement


“Excellence in Care”

The provision of excellent care to Riverina Cancer Care Centre (RCCC) patients is achieved by Centre staff and Volunteers’ participation in and observance of the Centre’s Quality system in the performance of their roles. Cooperation, collaboration, communication and mutual respect are critical to provision of excellent care.

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Location

RCCC Business Hours

MON 7:30am - 5:00pm
TUE 7:30am - 5:00pm
WED 7:30am - 5:00pm
THU 7:30am - 5:00pm
FRI 7:30am - 5:00pm
SAT closed
SUN closed

After Hours Emergency: Please access your local hospital emergency department.

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