The Riverina Cancer Care Centre respects and upholds your rights to privacy protection under the Australian Privacy Principles (APP’s) contained in the Privacy Amendment Act 2012. These APP’s apply to all Private Health Organisations from 12th March 2014. This policy describes how the Riverina Cancer Care Centre manages the information we have about you.
Information we may hold about you
- Name, address, phone number(s)
- Date of birth
- Health Information
- General Practitioner details
- Referring Doctor details
- Transaction Details associated with services we have provided to you
- Any additional information provided to us by you.
The Riverina Cancer Care Centre will destroy or de-identify personal or sensitive information after legal obligations, to retain this information, have expired.
How we may utilise this information
- To provide medical treatment and care to you
- To provide information to Medical Practitioners, Registered nurses and other allied health professionals who provide necessary follow up treatment and ongoing care
- For our internal administrative requirements
- To assist with any calls you make to us
- For benchmarking and clinical indicatorreporting in a de-identified form
- To process private health fund claims
- To provide data in both an identified and de-identified form to State and Federal Government agencies in compliance with numerous legislative requirements
- For purposes of debt collection, your information may be disclosed to our collection agency
- From time to time the Riverina Cancer Care Centre may use an external overseas transcription service, all patient material is sent in a deidentified and secure form.
- Service Planning
- To assist in providing training and education to medical, nursing and other allied health students.
And with your consent:
The Riverina Cancer Care Centre will not disclose information about you to any person except on a confidential basis to agents that we use in the ordinary operation of our business, such as for data processing printing or mailing.
Security and Storage
The Riverina Cancer Care Centre stores personal and sensitive information:
- Contained in paper and other hard copy documents in a dedicated storage facility located in the Practice or at a secure off-site storage place
- 2. Contained in electronic records in a secure environment
- These records are only accessible by those persons who require access to the personal and sensitive information for the purposes of carrying out their employment with the Riverina Cancer Care Centre
Requests to access the information we hold about you
You may request access to personal information we hold about you by writing to the Privacy Officer at the address over the page. You do not have to provide a reason for requesting this access. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how you may access it (e.g. by post or collect in person).
Requests for amendment
If you believe that the information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it. We will consider if the information in our opinion requires amendment. If we are unable to agree that there are in fact grounds for altering the information we hold about you, then we will add a note to the personal information stating that you disagree with it.
Although all our staff are aware of and work within the Privacy Guidelines, all enquiries relating to the personal and sensitive information held by us should be directed to the Privacy Officer in the first instance. Any questions about this policy or any complaint regarding the treatment of your privacy by the Riverina Cancer Care Centre should also be made in writing to:
The Privacy Officer
Riverina Cancer Care Centre
31 Meurant Avenue
Wagga Wagga NSW 2650
Telephone: (02) 6932 1000
Facsimile: (02) 6925 4848
Please note that this document represents our policy as at 1st March 2014. Although we intend to observe this policy at all times, it is not legally binding on the Riverina Cancer Care Centre in any way. The Riverina Cancer Care may regard it as necessary to act outside this policy from time to time, subject to any statutory rights you have under the Privacy Act or other applicable legislation.
This page was last updated on: Monday, August 11, 2014.